Working Together

WORKING TOGETHER

OUR APPROACH

We want you to feel that we are part of your team. We think that the right approach helps to foster a productive and collaborative relationship to maximise the value we can provide. Our approach is explained here:

BECOMING A CLIENT

Becoming a client is easy but as Marshall Haines is a regulated law firm, we do follow a process for taking on new clients which is explained here:

WORKING ON YOUR PROJECTS

Although the projects themselves vary considerably, the way we work on projects follows a pattern which is explained here:

COMPLAINTS 

We haven't had a complaint yet but there is a first time for everything. If you are unhappy with any aspect of our service, we really want to fix it. This helps you as the client and it also helps us to address the cause of the problem to ensure that it doesn't happen in the future. We have a process to follow to try to make the resolution of any complaints easy, amicable and fast.
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